| Client Need - The client, a rapidly growing mortgage lender, was challenged by the need to continually recruit and train additional staff for loan processing and underwriting in a tight job market. Client and Zenta worked together to define a rollout plan to take on the client’s loan setup, loan underwriting and document preparation processes. Zenta Solution Create Project Plan. US/India team visited the clients operation to document and map lending processes. India managers return to hire / train team and establish connectivity. Pilot operations began with loan setup process. Zenta took over all loan setup began transition of underwriting. Zenta has ramped up to manage majority of client’s loan underwriting; Next project is doc drawing. Results - The client achieved a significant direct cost reduction of over 40% in loan setup with a greater cost reduction in underwriting. Client’s business has scaled up from 250-300 loan files per month to 600-700 loan files per month, without significant staff increase in the U.S. workforce by leveraging Zenta’s offshore execution capability. Function Quality Achievement Bank Reconciliations Turn-around time reduced by 60% vs. client capability. New Loan Audit 0.6% error rate after 2 months vs. client average of 3.0%. Lien Release 100% compliance with state guidelines vs. 95% industry average. Investor Reporting Turn-around time reduced by 35% vs. client capability. ARM Audit Significant risk mitigated by auditing greater share of portfolio. Unprocessed Cash Reduced identification and processing time by 65%. Tax Line Audit 1.54% error rate vs. client historical average of 3.0%. Insurance Compliance Reduced compliance issues from 18,000 to 1,200 in 60 days. Financial Statements Six Sigma quality vs. client internal requirement of Four Sigma.    How may we help you ? Contact Us To discuss how we can help your organization, call us at 1-877-77-ZENTA or contact us via email at contact@zenta.com.

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