| ZENTA offers a broad range of default management services to support residential mortgage servicers and the attorney firms that provide legal representation to the residential mortgage default industry. The support that Zenta can provide in critical default management processes will allow both servicers and attorneys to more effectively control their costs, manage timelines effectively and enhance operational effectiveness. Zenta’s default management services take advantage of Zenta’s global outsourcing capabilities using US based residential default experts with deep knowledge and many years of default experience to guide and manage the support of the default processes and highly trained and capable processors operating from Zenta’s offshore operations centers. Zenta’s support services for default management are a broad and comprehensive set of capabilities that can enhance the operational effectiveness of residential mortgage servicers in the following areas: Early and late-stage collections Assistance and recommendations for loss mitigation options Ensure proper investor delinquency reporting Manage the foreclosure file from referral to sale of property Bankruptcy processing and management Claim filing for Fannie Mae, Freddie Mac, FHA, VA, private investors and mortgage insurance claims Loss analysis for Fannie Mae, Freddie Mac, FHA, VA, private investors and insurer loans Default mortgage servicing consulting and training Collections Collections and loss mitigation have been continuous major focus points for mortgage Servicers... Bankruptcy Since the 2005 bankruptcy reform, Servicers initially observed declines in bankruptcy filings but in recent months the filing... Claims-Loss Analysis Zenta is dedicated to building a business partner relationship for Servicers’ default processing needs. Claim filing... Consulting Zenta offers default consulting services for Residential Mortgage Servicers, attorneys, and vendors... Foreclosure The management of foreclosure processing is critical and requires a strong default knowledge base... Attorney Services The network of attorneys servicing the residential mortgage default Servicer community faces high-demands... Servicer Solutions The challenges that face Residential Mortgage Servicers in the current economic climate are extremely demanding... Collections Collections and loss mitigation have been continuous major focus points for mortgage Servicers. With delinquency rates increasing, successful collections and loss mitigation efforts have become more imperative to Servicers. The collections and loss mitigation successes rely heavily upon effective and clear communication, understanding Investor guidelines, risk awareness, FDCPA knowledge, loss mitigation workout details, and confident and knowledgeable collection practices. Zenta has distinguished itself as a company that consistently exceeds client expectations with top performance, excellent quality and broad subject matter expertise in the credit collections industry. Three of the top five credit card issuers in the U.S. rely on our proven domain expertise for collections, cure programs and skip tracing. We are proud to announce the expansion of our established residential mortgage default processes to include our high-quality collection services. Our strong onshore team, with expertise in default mortgage services, will work with our offshore collection agents to ensure superior collection efforts and loss mitigation recommendations. Services Outbound and inbound call center services Early-stage collections Skip tracing and cure programs Late-stage collections Fraud-related management including, contract administration, reps and warranties, and putbacks Offer assistance for the mitigation of losses Obtain full financial disclosure (borrower financial package) Offer alternatives to foreclosure We understand the rising delinquency concerns. Our goal is to become an active, valued resource to Servicers by reducing your delinquency rates through reinstatements, payoffs and loan workouts. Our collection team seeks to establish clarity with the borrowers to enhance their understanding of the situation and enforce the significance of correcting the delinquency. Collection agents will work with the borrower(s) to further explain the impacts they face and the available solutions based upon standing and anticipated circumstances. Zenta understands the impact of collections, the importance of securing payment commitments, and the necessity of exceptional customer service. Agents unite proper telephone etiquette, clear dialect, and listening skills for optimum results. Our collection center will decrease non-performing loans; support back-office operations; and minimize your operational costs. We are a distinguished company that consistently exceeds client expectations with top performance, excellent quality and broad subject matter expertise in the collections industry. Bankruptcy Since the 2005 bankruptcy reform, Servicers initially observed declines in bankruptcy filings but in recent months the filing volumes have been on the rise. Zenta is dedicated to building business relationships for the Residential Mortgage Servicer and offers high-quality services to manage default portfolios, including bankruptcy processes. Zenta possesses the knowledge, experience, and expertise to manage bankruptcy portfolios, regardless of size. Servicing bankruptcy loans requires proper management, communication, and timely action to meet high performance standards. Zenta - Residential Mortgage Services understands the bankruptcy process and takes all appropriate actions on behalf of Servicer and their Investor. Our knowledge base includes a thorough understanding of FNMA, FHLMC, VA, HUD, Insurer, and Private Investor guidelines and time frames. Our expertise extends to all aspects of the bankruptcy processing environment. Zenta has extensive default management experience and knowledge with all stages of bankruptcy, including: Identify new bankruptcy filings and setup appropriate data in Servicer’s servicing system. Monitor and validate bankruptcy information via Banko and Pacer to ensure matching critical data. Timely referral of loans to Attorney or Trustee to take appropriate actions. Ensure all referral compliance needs are met to comply with Federal laws; Investors guidelines; and Servicer procedures. Create timely and accurate proof of claim (POC) data. Monitor bankruptcy and file motion for relief (MFR) in compliance with Investor guidelines and timeframes. Understand and assist in resolving complex matters. Ensure clear and timely communication with Attorneys, Investors, Guarantors, Insurers, Vendors, Servicer, and others throughout the bankruptcy process. Confirm Chapter 13 plan details. Ensure proper Investor delinquency reporting. Determine proper payment application through Plan requirements or contractual payments; Monitor bankruptcy conversions. Work closely with attorney for agreed orders. Present documents and information to the attorney as needed. Monitor the bankruptcy attorney or trustee to ensure time frames are met; minimize expenses; and ensure steps taken are in the best interest of Servicer, Investor, Guarantor, and/or Insurer. Monitor case for timely POC filings; MFR filings; Plan confirmation; and hearing dates. Utilize extensive reporting for tracking, trending and exception reporting. Track abusive filers and take appropriate action. Monitor loans for discharge, dismissal, and relief. Our Team is proficient in many standard servicing platforms and support systems used throughout the industry including Fidelity/Alltel; Lenstar; iClear; Pacer; Banko; Microsoft Office; eFannieMae; Goldworks; File Net Imaging System; and Trustee Websites. Our Residential Mortgage Services Group offers a complete range of default services for residential loan servicing. The operational experience and knowledge held by Zenta’s Default Team, allow us to implement a program specific to your needs and processes. Zenta’s services will allow Servicers to more effectively control their costs, minimize losses; maximize Investor compliance and provide knowledge based scalability. Claims-Loss Analysis Zenta is dedicated to building a business partner relationship for Servicers’ default processing needs. Claim filing and loss analysis is a highly important part of default servicing and requires a strong analytical background, broad default knowledge base and thorough understanding of Investor guidelines. We understand the Servicers’ needs and are committed to act as a valued resource for claim and loss analysis processing. Zenta - Residential Mortgage Services is distinguished through their deep knowledge of claim and loss analysis servicing including comprehensive understanding of FNMA, FHLMC, VA, HUD, Insurer, and Private Investor guidelines and timeframes. Zenta is proud to offer high-quality and consistent performance to meet the high standards of the Mortgage Servicer and Investor. Our dedication includes ensuring compliance; identifying losses; and minimizing Servicer losses. Claim Services File initial, final, and supplemental default claims for Fannie Mae, Freddie Mac, VA, private investors and Mortgage Insurance claims. Ensure precise follow-up post claim submission to receive timely and accurate claim payment. Manage claim filing to comply with Investor, Guarantor, and Insurer timeframes and guidelines. Obtain and deliver documentation as required or upon request. Work with appropriate parties for excess fees and submit requests for reimbursement. Analyze any denied expenses to determine recovery and necessary rebuttals. Minimize Servicer exposure to losses. Loss Analysis Services Provide loss analysis for Fannie Mae, Freddie Mac, FHA, VA, private investors and Insurer loans. Calculate Servicer losses after final claim reimbursement. Identify and provide breakdown of avoidable/controllable versus un avoidable/uncontrollable losses. Determine date of loss and responsible parties. Provide data necessary for billbacks to appropriate parties. Identify due diligence and compliance. Breakdown and identify expenses claimed versus expenses paid. Determine any recoverable losses. Provide detailed comments for all avoidable losses. Our Team is proficient in many standard servicing platforms and support systems used throughout the industry including Fidelity/Alltel; Lenstar; iClear; Pacer; Banko; Microsoft Office; eFannieMae; Goldworks; P&P websites/vendors; File Net Imaging System; and Trustee Websites. Our Residential Mortgage Services Group offers comprehensive default services for residential loan servicing support. Our operational experience and knowledge allow us to implement a program specific to your needs and processes. Zenta’s services will allow Servicers to improve effective cost control, minimize losses; maximize Investor compliance and provide knowledge based scalability. Consulting Zenta offers default consulting services for Residential Mortgage Servicers, attorneys, and vendors. Our Residential Mortgage Services consultants provide comprehensive default services for residential loan Servicers, attorneys and vendor-related support with integrated and end-to-end business solutions. Zenta offers powerful solutions to your default needs, complete process lifecycle management, and design roadmaps for improvements. Our consulting services team of experienced professionals focus on end-to-end solutions and best practice process improvements that yield enhancements in operational quality and productivity. Zenta’s experienced default servicing experts are able to tailor services to meet your operational and developmental goals. With vast and diverse experience in all areas of residential mortgage servicing and industry-specific expertise, our Team is exceedingly qualified to assess your needs and propose interventions that will have an impact across all divisions of servicing and operations. Our services offerings include: Business needs analysis. Goal development. Project management. Process improvements and alignment. Business process re-design. Efficiency enhancements. Workflow evaluation. Procedure manual assessment. Technological solutions. Solution identification with gap analysis. Potential outsourcing models. Default mortgage servicing training Our methodology includes measuring discrete data (time, speed, efficiency) and qualitative ‘voice of the customer’ feedback to itemize priority challenges linked to quality, cost, service and delivery, and employee morale. Our Team of consultants will process map your business functions, prepare detailed evaluation documentation; and offer a roadmap of solutions that address your default process improvement needs. Foreclosure The management of foreclosure processing is critical and requires a strong default knowledge base, Investor guideline recognition, detailed analytical strengths and controlling exposure to losses. Zenta - Residential Mortgage Services is characterized by a deep knowledge of foreclosure servicing including comprehensive understanding of FNMA, FHLMA, VA, HUD, Insurer, and Private Investor guidelines and timeframes. At Zenta we understand the complex nature and importance of consistent performance to meet the high standards of the Mortgage Servicer and Investor. Foreclosure Services Zenta has extensive default management experience and knowledge with all stages of foreclosure, including: Timely referral of loans to Attorney or Trustee to begin foreclosure. Ensure all referral compliance needs are met to comply with Federal and State laws; Investors guidelines; and Servicer procedures. Manage the foreclosure file from referral to sale of property. Monitor first legal action compliance and ensure timely completion. Monitor the foreclosure attorney or trustee to ensure time frames are met; minimize expenses; and ensure steps taken are in the best interest of Servicer, Investor, Guarantor, and/or Insurer. Present documents and information to the attorney as needed. Provide payoff and reinstatement figures. Provide figures to attorney including reassessment and judgment figures. Timely and appropriate communication with Attorneys, Investors, Guarantors, Insurers, Vendors, Servicer, and others throughout the foreclosure process. Provide compliant bid figures for the foreclosure sale. Ensure proper Investor delinquency reporting. Report foreclosure sale results to Investor; Insurer; and/or Servicer as required. Utilize extensive reporting for tracking/trending needs and exception reporting. Understand and expedite complex matters involving title issues; probate; military status; and manufactured housing. Obtain values based upon Investor, Guarantor, Insurer and/or Servicer guidelines for bidding and equity purposes. Identify value discrepancies and comparisons. Minimize Servicer exposure to losses. Through successful foreclosure servicing, Zenta has contributed to Servicers’ Tier ‘1’ ratings with large Investors and average 99% compliance with Service Level Agreements (SLA’s). Our Team is proficient in many standard servicing platforms and support systems used throughout the industry including Fidelity/Alltel; Lenstar; iClear; Pacer; Banko; Microsoft Office; eFannieMae; Goldworks; P&P websites/vendors; File Net Imaging System; and Trustee Websites. Our Residential Mortgage Services Group offers a full spectrum of residential loan servicing support and has the operational experience to implement a program specific to your needs and processes. Zenta’s services will allow Servicers to more effectively control their costs, minimize losses; maximize Investor compliance and provide knowledge based scalability. Attorney Services The network of attorneys servicing the residential mortgage default Servicer community faces high-demands and increased volumes in the present economic environment. Attorneys are challenged with growing responsibilities, maximum fee limits, and increased foreclosure and bankruptcy cases. Zenta recognizes and understands management of default processes requires concentration in timeline management; Investor and Servicer compliance, and strong attention to details. Zenta offers cost relief and operational enrichment services for attorneys who provide legal representation within the residential mortgage default industry. We provide customized and comprehensive default services with powerful solutions to meet your individual needs. Our default services team is comprised of experienced professionals focused on improvements in operational quality and productivity paralleled with our strong default background. At Zenta we value the importance of consistent performance to meet the high standards of law firms, mortgage Servicer and investor. Our services offerings include: Validation services. Input processing and services. Exception management. Processing and validating foreclosure referrals. Monitor and confirm bankruptcy filings. Processing and validating bankruptcy referrals. Skip tracing. Preparation of legal documentation. Loss mitigation assistance. Validate bidding instructions. Title search orders and initial reviews. Manage eviction referrals. Consulting services. Zenta’s default services offer comprehensive solutions to residential mortgage legal providers to more effectively control costs; increase time efficiencies; and ensure compliance with Investor and Servicer guideline. Servicer Solutions The challenges that face Residential Mortgage Servicers in the current economic climate are extremely demanding. Default servicing presents an ever-changing and growing environment with successes dependant upon strong, reliable structure and business partnerships. Zenta offers a set of opportunities to provide immediate cost relief and enhance operational effectiveness for Residential Mortgage Servicers. We provide comprehensive default services for residential loan Servicers with powerful solutions to your default needs and complete process lifecycle management. Our default services team of experienced professionals focus on enhancements in operational quality and productivity paralleled with our strong default knowledge. Zenta - Residential Mortgage Services is distinguished by their deep knowledge of default servicing including comprehensive understanding of collections, loss mitigation, foreclosure, bankruptcy, claims, and loss analysis. Zenta recognizes and understands management of default processing requires concentration in timeline management, compliance of Investor guidelines, strong analytical strengths, and controlling exposure to losses. At Zenta we value the importance of consistent performance to meet the high standards of the Mortgage Servicer and Investor. We are proud to offer Servicers customized, comprehensive default services: Early and late-stage collections. Assistance and recommendations for loss mitigation options. Ensure proper Investor delinquency reporting. Manage the foreclosure file from referral to sale of property. Bankruptcy processing and management. Claim filing for Fannie Mae, Freddie Mac, VA, private investors and Mortgage Insurance claims. Loss analysis for Fannie Mae, Freddie Mac, FHA, VA, private investors and Insurer loans. Default mortgage servicing consulting and training. Our mortgage default services offer comprehensive solutions and will allow mortgage Servicers to more effectively control their costs, increase time efficiencies, ensure compliance with Investor guidelines, and minimize exposure to losses. Zenta default services are delivered using a hybrid outsourcing solution with a unique onshore/offshore operations model.    How may we help you ? Contact Us To discuss how we can help your organization, call us at 1-877-77-ZENTA or contact us via email at contact@zenta.com.

		Site Map Terms of Use Privacy Policy Feedback