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Zenta’s facilities have been built to provide a superior working environment for attracting and retaining the best talent and providing world-class service to clients. Currently, Zenta has a capacity of 5,000 workstations across operations centers in India, the Philippines, and Charlotte, NC. These centers have been built to international standards with the latest operations and technology infrastructure, including the following important capabilities:
- Network infrastructure designed with high levels of redundancy for both voice and data services.
- Primary connectivity using a dual carrier, redundant global MPLS network transporting both voice and data traffic
- Multi-carrier high bandwidth internet services, using secure VPN tunnels, for primary and backup services for clients
- 24x7 proactive bandwidth and availability management through a state-of-the-art Network Operations Center (NOC) located in our Mumbai site
- Rigorous controls to protect the confidentiality, integrity and availability of information
- Physical, Personnel, and Network Security Controls
- Strong security framework and practices, with ISO 27001 and PCI DSS 1.1 certifications
- Business Continuity / Disaster Recovery
The Zenta infrastructure enables an open and modular technology environment that allows for simplified integration with a variety of client CRM and network platforms. Strategic alliances with leading technology providers such as Avaya, Aspect, Cisco, Verizon, Tata Communications, and Reliance Networks ensure high quality technology to support service delivery. A robust private telecom network spans across our international hub and services delivery locations to form a secured global backbone.
Zenta has made a significant capital investment in creating a world-class infrastructure that supports several key elements - redundancy, reliability and compatibility to meet the highest standards of performance and security.
Redundancy -
Zenta employs multiple levels of network redundancy for the highest level of protection. Our strategic location in Mumbai is located within an office park enabled with a fiber ring providing triple redundancy built into the telecommunications infrastructure. Mumbai also offers a level of operational security due to its high concentration of telecommunications providers. In addition, Zenta has six redundant services installed in its two U.S. network hub locations in Philadelphia, PA and Charlotte, NC, providing high bandwidth network redundancy between the U.S. and offshore locations.
Reliability -
Every aspect of Zenta's technology infrastructure has been carefully selected to uphold our commitment to expected service levels, underscoring our emphasis on quality. In addition, standardized equipment specifications promote uniformity throughout our network architecture.
Performance -
Zenta has made significant investments to ensure our equipment is able to handle the most strenuous requirements. Each facet of Zenta's state-of-the-art backbone easily matches or exceeds the highest international standards. Zenta has invested in multi-carrier, redundant voice and data networks, enabling Zenta to maintain 99.9% uptime and serve clients with virtually no circuit downtime.
Compatibility -
Zenta has invested in best-of-breed hardware and customer relationship management software. Each aspect of Zenta's back-office operations has been designed, built and managed to enable critical business processes to operate with increased productivity, efficiency and cost-effectiveness. Zenta systems and applications integrate easily with client and external CRM applications.
Disaster Recovery -
Zenta's established safeguards ensure business continuity, even in the case of natural disaster or other unforeseen events. Client engagements can be distributed across numerous delivery centers so that in the case of an outage, Zenta or its network partners can redirect communications to another facility, with minimal disruption to the client's operations.
Security -
Zenta's delivery centers meet and exceed the requirements of leading financial providers for physical plant, network and data security. Zenta's systems and processes are highly secure, ensuring that client data is protected and privacy is guaranteed. In addition, third parties perform regular vulnerability assessments and penetration tests on our infrastructure to ensure the network and data are secure from external threats. Intrusion prevention systems (IPS) and firewalls are in place at all external internet access points. Zenta has attained multiple security certifications in addition to passing numerous client and external party security audits.
Offsite Backup -
Zenta has full, off-site back up for critical data and fully tested business continuity plans with ready accommodations at alternative sites. This maximizes availability and service levels. Zenta has also established a disaster recovery plan detailing the evacuation procedure to be followed by all employees in case of a disaster. Risk mitigation is an extra step that eliminates single points of system failure to promote high availability.
Backed by Industry Leaders -
Zenta chooses partners according to market leadership and technology excellence. Additional criteria include a commitment to an open platform architecture, high service availability and Service Level Agreements (SLA’s) that provide high performance and quality.
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How may we help you ? |
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Contact Us |
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To discuss how we can help your organization, call us at
1-877-77-ZENTA or contact us via email at contact@zenta.com. |
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